Customer support
Need help with your website?
Submit a ticket and we'll reply within 24 hours.
Questions and answers
Find the answer yourself
What customers ask about most. If you can't find the answer, send us a ticket.
How do I change text or images myself?
Log in to your website and switch on the editing toggle at the bottom of the page. Click the text or image you want to change, write what should happen, review the proposed change and approve it. The change goes live straight away. If you'd rather we did it, send us a ticket.
The website is down or not working
Send a ticket and mark it as critical, and it goes ahead of everything else. If you can, check whether the problem is the same on mobile and computer, and whether it affects one page or the whole website – it helps us find the fault faster.
How quickly will I get a reply?
Within 24 hours on working days, to the email address you give us. Critical tickets are prioritised.
I need a new page or a new feature
Describe what you would like in a ticket. Before any work starts, we'll tell you what is included in your package and what, if anything, comes on top.
Can I switch packages?
Yes. Send a ticket under ‘Billing and subscription’ and we'll sort it out. The new monthly price applies from the next period.
Can I have email addresses on my domain?
Email is not included in the packages, but we'll help you set it up with a provider of your choice. Send a ticket under ‘Email or domain’.
Who owns the domain, and can I move it?
You own the domain. It is registered to your business, and you can take it with you if you cancel. The design, setup and text we have made do not come with it. See the terms of purchase.
Questions about billing or your subscription?
Send a ticket under ‘Billing and subscription’. The minimum term is three months, and the service is invoiced in advance for twelve months at a time, unless otherwise agreed.